19 Apr 2022

As companies around the world continue to try to figure out what the “new world of work” looks like, remote work, hybrid schedules and teams in multiple locations are becoming the norm. But whether your employees are 20 feet away or 2,000 miles away, the key to a great relationship with your employees is still great communication. Here are four things you can do to build better lines of ...

14 May 2015

5
When you say “no” to a customer the customer really hears “go somewhere else to get your solution.” Creating a spirit of YES in your company all starts at the top. As the leader, you have to encourage your entire team to be focused on excellent customer service by setting a great example. You need to succeed in getting all of your employees to remove phrases like “that’s not my departme...

01 May 2014

5
Mornings are important. Whether or not you’re a morning person, waking up on the right side of the bed and getting off to a great start definitely shapes your day. And, with the exception of things like getting a flat tire on the way to work, having a great day often starts usually starts with you. There are a slew of articles out there about what successful do, especially in the morning...

24 Oct 2013

5
When you’re working with others – especially people who are leaders in their field – it’s important to know what kind of personality you’re facing. Even though you can’t just hand them a DISC assessment, you can still use those same principles to your advantage. A DISC assessment is a behavior test that evaluates your personality traits including:  Dominance/Drive, Inducement/Influence,...

10 Oct 2013

5
  Every entrepreneur has to be a good salesperson. From pitching to investors to selling your product or service, getting people to understand the value you provide is a never-ending task. Of course not every great technician or business manager is a great sales person – so what do you do? First, let’s look at how you’re selling right now: On a scale from 1 to 10 with 10 being ex...

12 Sep 2013

5
Over the course of our last two Growth Coach blog posts, we’ve been looking at the T.L.C.s of successful business management – Time, Leadership and Communication. We’ve talked about how time is a truly limited resource and how successful business leaders delegate minor and de-prioritize minor tasks. We’ve also addressed that great leaders focus on ensuring that team members want to do w...

29 Aug 2013

5
Every business owner has their own tricks of the trade, but the essential skills they all need to master fall under T.L.C. – Time, Leadership and Communication. In our last blog post, we looked at the challenges and solutions involved with time management. We talked about the importance of identifying minor tasks and trusting others to help you manage small jobs. This week, we’re going ...

10 Nov 2011

5
  Persuasion is an important part of becoming a better communicator and becoming a better communicator is the key to gaining more success. It is defined as the process of enacting a change on another’s beliefs, attitudes or behaviors. Persuasion is about articulation, not manipulation or coercion. A master of persuasion lets others draw conclusions on their own, which creates a go...

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