Many small business owners start businesses not because they are fabulous business owners or budding entrepreneurs, but because they are passionate technicians. They have a particular skill that they know they can market and sell without working for someone else. But, for many of those business owners, that skill that sets their business apart can also be their Achilles Heel. It’s eas...

Whether you are trying to build a company, secure funding for an entrepreneurial dream, create business relationships, or even land a job, you have to be confident in more than your resume and what you have to offer. In today’s market you can be sure that, before you get a call back or a client, there’s a good chance someone is going to look for your name (and your business name) online....

It’s hard to hear, but… any time something goes wrong in a business, the business owner is to blame. If you’re the owner of the company (or even the president of the organization) and customer has a terrible experience, it eventually comes back to you. For example, if a customer at a restaurant has a bad experience, it’s easy to blame the server or the chef, but your managers hired and t...