I’ve worked with Andy Million directly for years, both while with Brinks/Broadview and through the merger with ADT. Andy brings a unique mix to the table with a strong passion for enhancing customer experience while maintaining fiscal responsibility for the stockholders. Andy’s skill set for those tasks requiring his personal attention are the strongest in our company. He is able to acquire data, analyze potential solutions from various perspectives and present excellent options to meet the challenges of managing a large customer base. He is rarely, if ever, wrong. Andy is one of the most intelligent people I’ve ever worked with. As a leader, Andy provides strong, hands on guidance to his direct reports and always brings projects in on time, correct and under budget. His team members all hold his leadership style in high regard and enjoy working for him. I would strongly recommend Andy for any position requiring excellent management and leadership skills, the ability to analyze difficult, complex problems and to provide solutions that drive customer experience, retention and profitability.
Andy is a versatile manager who understands what it takes to drive Customer Experience. Over the years of working with him at Brink’s/Broadview, he was responsible for the VOC programs, Customer Communications, Interactive services, as well as Contact Center planning and Analysis. He was a valuable resource in providing the data and analysis that justified our customer centric policies at Brinks/Broadview.
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With the right changes in mindsets and habits, you can break free from feeling overworked, overwhelmed, frustrated or like a prisoner to your business. It’s time to fully Feed Your Dreams and Starve Your Fears.